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LA ISD Station 5: Goal 1
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Ram Dec 29 2025 at 2:56PM on page 1

Suggestion
To improve effectiveness, create a living knowledge base (diagnostics, slide libraries, code snippets, best practices)

Ram Dec 29 2025 at 2:55PM on page 1

Suggestion
To improve speed and accuracy follow Agile sprints with small set of KPIs (Velocity: Story point completed, Work in Progress Count, Defect rate)

Ash Dec 29 2025 at 11:40AM on page 1

Suggestion
Use AI and chatbots to make the playbook and other resources accessible.

anonymous 6 Dec 26 2025 at 2:14PM on page 1

Suggestion
We need more training for new employees, access to updated manuals and procedures, and clearer communication on the steps to be taken when changes or updates are made to current procedures.

Rolando Dec 26 2025 at 11:11AM on page 1

Improvements or Changes
The need to improve Field Flex is a must for communicating with customers.
The system lacks interaction with customers compared to other tools for service tracking in the county and other departments.

Karl K Dec 23 2025 at 11:24AM on page 1

Agreement
All very valuable points, and things we are currently working on.

mack Dec 22 2025 at 10:33AM on page 1

Improvements or Changes
Yes, it starts with mapping our processes. But it does not end there. We also need to continually review the processes update them, do away with those that no longer apply. This should include everything for onboarding promoted, new or transferred employees, our daily operations as well as new services and ne solution.

anonymous 5 Dec 22 2025 at 9:14AM on page 1

Concern
If I work on projects for several different customers and billed to several different account numbers, exactly who am I supposed to bill these monthly performance improvement reviews to? How are we supposed to recover the costs for development of these dashboards and other process improvement steps? ISD has been talking the talk about this for decades, but the department has never actually made funding available (or even just forgiveness for overhead spending) which permits any real time or effort to be dedicated to these improvements at the level of the teams who are actually delivering services.

anonymous 4 Dec 19 2025 at 11:40AM on page 1

Question
Is this referring to AI?

anonymous 4 Dec 19 2025 at 11:39AM on page 1

Agreement
This is a good one. Keep it simple and necessary to be efficient.

anonymous 4 Dec 19 2025 at 11:35AM on page 1

I love this interactive screen

anonymous 3 Dec 18 2025 at 8:43AM on page 1

Question
Are these dashboards for internal use or be available for external viewing? Would we be provided the resources to make these dashboards?

anonymous 2 Dec 17 2025 at 2:37PM on page 1

Question
Will ISD prioritize improving or overhauling legacy systems to accomplish this goal?

anonymous 1 Dec 17 2025 at 2:36PM on page 1

Improvements or Changes
Yes

Jose Cortez Dec 17 2025 at 7:21AM on page 1

Suggestion
1.8 Establish a continuous process-audit cycle to identify bottlenecks, reduce delays, and ensure workflows remain current with evolving operational needs.
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